![]() ![]() Today, Endurance uses chat technology to provide customer service, and their mobile-accessible customer portal allows customers to upload documents, view and print their policy documents, and even make payments.Įndurance provides benefits like rental car coverage, 24/7 roadside protection, and even meal and lodging reimbursement if a breakdown occurs far from home. Today, Endurance supports its customers from quote to claim-eliminating the middleman and providing best-in-class service that gets drivers back on the road fast. In an industry where most companies only market others’ policies, this set Endurance even farther apart from the competition. Growing beyond a direct-to-consumer marketing and selling company, Endurance launched an admin obligor business with the ability to administer the policies they sold, enabling the ability to also sell to consumers through auto dealerships nationwide. Once Endurance established a strong reputation among consumers, Paul saw an opportunity to expand into a vertically integrated business. He served as president of the VPA and has always been a fervent advocate of upstanding consumer practices in the industry. He also championed change industry-wide with an active role in creating the Vehicle Protection Association (VPA)-a consortium of VSC-selling organizations that worked to establish and uphold a code of conduct for the industry. As he looked across the industry, he saw bad actors targeting consumers with questionable marketing practices, casting a negative light on vehicle service providers at large.Īccording to Paul, “Endurance’s mission is ‘Empowering Confidence for the Road Ahead,’ and we set out to build a brand that consumers could really trust.” Paul’s vision was to build the business with a focus on customer service, and this is Endurance’s competitive advantage to this day. As the business flourished, one thing has remained constant-Paul’s commitment to leveraging technology to deliver great products and best-in-class customer service.Įndurance came to life when Paul saw a gap in the aftermarket vehicle service contract (VSC) industry. ![]() magazine for continuous and significant growth, as well as receiving the 2017 Ernst & Young Entrepreneur of the Year® award. The company has grown through the years under Paul and co-founder Jordan Batt’s leadership, regularly making industry lists from Crain’s and Inc. ![]() Over the course of the company’s 15-year history, Paul has overseen every functional aspect-from the intricacies of policy creation to sales and marketing. Also, poor communication from the top, so you often don't know that a rule changed till you are reprimanded for it.“With an auto protection plan from Endurance, relief is available for the high cost of unexpected auto repairs and major breakdowns.”Īs the co-founder and CEO of Endurance Warranty Services, Paul Chernawsky is a unique leader that knows every area of the business-inside and out. And being one minute late is unforgiveable. ![]() You have zero work life-balance because they track your every movement. Two days later, it's your conversion rate. One day it's your numbers that are all-important. They also change the rules virtually every day it really is hard to keep up. The company touts itself as the industry leader, but the amounts of claims they deny is staggering. The job itself, you're preying on the old and uninformed. To make matters worse, they eliminated our salary, which, with chargebacks, make the low pay even lower. For most, it's mostly outbound calls they will make. They will put you in queues where you're only fielding garbage calls all day if you're even fielding calls at all. Unless you're one of their favorites (which represent a very small part of the sales team), you won't be making a living wage. If you want to make money, this isn't the place. ![]()
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